FAQs

FAQs 2018-08-23T08:25:53+00:00

FAQs

General Questions

We are not open to the public, however artworks can be viewed at Justin’s home studio on the Sunshine Coast in Queensland, Australia by appointment only. If you wish to arrange an appointment, please call 0411 050 133 or email info@pureunderwaterimaging.com

Yes, all products available for sale on this website are made here in Australia.

We use sustainably sourced meranti hardwood frames that will not warp or crack in a humid environment for all of our mounted canvas prints.

All limited edition prints are made from the highest quality materials available in Australia. When all editions are sold out there will be absolutely no more copies reproduced, making it an exclusive piece of artwork that will last for generations and increase in value over time.

IF you order a print from the ‘Gallery Collection’ or the ‘Ocean Art’ Collection, you will receive a certificate of authenticity with your artwork.

Yes, all prints are available unframed. They will be delivered to you rolled in a tube and ready to frame.

Purchasing Online

There is a flat rate delivery cost of $15 per order from the ‘Gifts & Greeting Cards’ collection and $30 per print from any other collection if you live in Australia.

Yes we do. We can deliver anywhere in the world where there is a regular courier service.

For international deliveries, there is a flat rate charge of $250(AUD) per print for mounted prints and $150(AUD) per print for unframed prints. A total of $150 (AUD) for any amount of products ordered from the ‘Gifts & Greeting Cards’ collection.

Once full payment has been received, your order will be dispatched within 14 days. Delivery in Australia will typically take another 2-3 days and international delivery can take up to 10 days.

All artworks and gift products are professionally packaged with great care, however, if you receive a damaged item we will replace it for you at no cost. Please see ‘Terms & Conditions’ for more details.

To order a print on this website, simply click on the collection page of your choice and then click on your desired image. To choose a framing option and print size, click the drop down boxes next to the image and you will be directed through to the checkout page where you can place your order. If  you need some help with your order, you can call 0411 050 133 or email info@pureunderwaterimaging.com

Yes, we have an encrypted website so that no third parties can gain access to your personal information. Please see our ‘Privacy Policy’ for more details.

Yes, you will be emailed a link to the courier companies’ website on the day of dispatch so that you can track your artwork all the way to your door.

About the Artist

If you have a project where you require the services of a professional underwater photographer and you feel that Justin’s style of photography would suit your requirements, please call 0411 050 133 or email info@pureunderwaterimaging.com to arrange an interview.

Care and Handling

Artwork needs to be hung using the correct wall plugs for the material that your wall is made from. (If you are not sure, it is best to have your artwork hung by a professional) Once your wall plugs have been installed, for a canvas print or shadow box mount, it is simply a matter of placing the artwork over the screws with the stainless steel cable at the back of the print. If you have purchased an acrylic wall mount, the supplied acrylic rail needs to be mounted to the wall and then the artwork simply slides over the top. (See image below)

Canvas prinst from the limited edition collections will have a protective coating of UV resistant lacquer, which can be cleaned with water and a microfiber cloth. If you have purchased an acrylic wall mount or shadow box mount, fingerprints or smudge marks can also be cleaned with a microfiber cloth and a small amount of water. Canvas prints from the ‘open edition’ collection can be cleaned using a dry cloth only.

If you have any further questions that haven’t been answered on this page, please call 0411 050 133 or email info@pureunderwaterimaging.com

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